From my face book page.
Turns out that the super saver ticket the web site sold me will not let me travel on the train to Newcastle( even with the seat reservation) . Now have to wait. Until 7:00 to leave so all the rush to leave work early was for nothing. Current choice pay£101 or disappoint kids b not being back in time to read to them. I hate you trainline.co.UK website
Eva Hornecker I still prefer going to the trainstation to buy in person cause the websites don#t really explain which ticket options are valid - and sometimes do not list all the options!
Well I ended up going to the website because last time I spoke to the ticket office I was far to flexible. The ticket guy was irritated with how flexible I was. Unfortunately I am now living in small village with no ticket office so web is only choice.
Now I have had time to calm down I've started to wonder how complicit my dyslexia was. I find these very texty websites hard to follow and have noticed that for many non text centric tasks I find the iPhone/IPad interface much more comprehensible.
This inspires an interesting bit of research
eye track both web and mobile conditions for common web/mobile apps and see if there is any substantive usability issues.
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