Difficult things like paying for DIS2012

1. Ok procedure for paying on line. 
2. fill in form. 
3. fill in form again
4. fill in form again retyping info again
5. get credit card
6. fill in credit card details 
7. press go
8. Be told there have been too many attempts to pay (this is first).
9. Phone up Barclayard 
10. Answer verification question 
11. Answer verification question 
12. Answer verification question 
13. Answer verification question 
14. Answer verification question 
15. Answer verification question Again
16. Answer verification question 
17. Answer verification question 
18. Press change password ( as instructed) 
19. type in credit card details 
20. type in other details including data of birth. 
21. Get out pass word app on iPhone
22. type app security password
23. type app security password
24. generate new password 
25. fill in new pass word 
26. fill in new password ( verify) 
27. Notice system is asking for 15 letter of 12 letter password
28. type in credit card details 
29. type in other details including data of birth. 
30. Go back to create new password 
31. type app security password
32. type app security password
33. generate new password 
34. fill in new pass word 
35. fill in new password ( verify) 
36. Notice system is asking for pass words of no more than 15 letters
37. Get out pass word app on iPhone
38. Generate new random password of exactly 15 letters.
39. type app security password
40. type app security password
41. generate new password 
42. fill in new pass word 
43. fill in new password ( verify) 
44. fill in new password ( verify) 
45. fill in new password ( verify) 
46. Press close
47. type in  3 letters from new password 
48. press submit
49. type in  3 letters from new password 
50. press submit
51. Success!!!! 

Looks like no one is doing GOMS analysis  here. All this for a £50 saving to Open university.

I'm in a new house and have switched to walking into the physical branch  for most of my online banking needs. Its much simpler and the more I use it ( the more they recognise me) the simpler it gets.